FAQ

Exchanges & Refund Policy

My goal is to make you, the customer, happy. If you have an issue with your order such as breakage in transit, please provide photographic evidence including the package condition and shipping damage that has occurred within 5 days of delivery. USPS requires all damage claims have proof of the damage. I will file a claim and will discuss the details with you.

If the scent you ordered isn’t quite what you expected, I would be happy to send you a complimentary replacement if you contact us back within 7 days of delivery.

All unauthorized returns may not be refunded. All items must be unused and in the original packaging to be considered for a return. After your refund has been approved, you may return the item and you will be responsible for return shipping charges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Because of the nature of personalized & custom candles, I am unable to take returns on these orders. Please check your personalized messages for errors, typos, grammar before ordering. I will usually cut and paste to ensure the accuracy of your message and can’t be held responsible for any errors. Since personalized gifts are my main focus, I will not be offended at any message that comes my way, so feel free to apply any inside jokes, messages, silly messages… If you can think it, I can do it!